Business owners just like you harness the power of background music to help their customers relax and enjoy the shopping experience.

Some retailers may use high-energy music to encourage shoppers or diners to move faster through the store. Others want their patrons to sit back and enjoy a nice drink or snack, browse a little, and feel at home.

Increasingly, businesses are using commercial music streaming services to create a wonderful ambiance. There are potential downsides to some streaming options that you need to take into account before you snap up the least expensive option.

Commercial Music Streaming Options for Business Owners

Did you know that 97 percent of general managers among the top retailers in the world say that music strengthens brand personality? Although you may not yet have the ability to pay musicians to compose and record music for you, many small business owners turn to commercial streaming services to manage music licensing and create playlists of songs that suit their brand identity best.

Several familiar streaming services offer both personal and business subscription options.

There are also several business-focused streaming services that do not offer individual subscriptions for personal use.

Their intention is that their music and playlists are fully licensed to be legally played in stores and restaurants.

  • Heartbeats International
  • SoundMachine
  • Mood Music, formerly Muzak
  • Jukeboxy
  • Custom Channels
  • Cloud Cover Music

These streaming services overwhelmingly use the internet to power the music. This is great because it means you can access your business playlist from anywhere, to make modifications, check what is being played, and quickly find new playlists if your customers do not like what you currently have. However, because these businesses rely on the internet, there may be service outages.

How Outages Hurt Your Carefully Planned Music


A music streaming service’s outage is like a power outage. The system goes down, service is interrupted, and after receiving reports, the company will work to get the service back up and running.

For internet-based problems, however, there can be some different root causes than a power outage. First, an actual power outage may interrupt your streaming service because your internet may go down. Second, poor connectivity to the internet or a data plan could cause interruptions or an outage in whatever device you are using. Older routers or other hardware may make connecting to the service more difficult as well. Third, hackers could interrupt service by taking down the website or servers.

For example, a major Spotify outage impacted customers in Europe and the United States in 2016. The streaming service boasts 30 million personal subscribers, and millions more who subscribe to Spotify Business, so a service interruption can hurt sales in locations all over the world. The 2016 outage was so impactful that it was reported as one of the top nine outages of that year. While the company fixed the outage as quickly as possible, Spotify was hit with another major outage problem the next year too.

Similarly, Amazon’s service experienced glitches in February 2017, as their entire cloud service had a major disruption. The problems impacted clients of video, music, and data services for over three hours, leading to questions about the company’s use for data storage and other services for larger businesses. While many companies still rely on Amazon for their data storage needs, the company is often hit by hackers and outages, so it may not be the safest option.

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Download the Music From Your Commercial Streaming Service

One way to avoid service outage problems with a commercial music streaming service is to find a company that lets you keep music stored in a local music player. If the service goes down for any reason, you will not experience interruptions in streaming music in your business. If the internet is unpredictable or goes down in your neighborhood, you can still play music. The only thing that might stop you is a true power outage.

Cloud Cover Music is one great option. You can buy the CloudBox, which allows you to locally host music you want for your business while providing several convenient music management options, both online and offline.