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CLOUDBOX LIMITED WARRANTY. Cloud Cover Media, Inc. (“CCM”) warrants that the CloudBox (the “Device”) will be free from material defects in material and workmanship for a period of 12 months from the ship date (“Warranty Period”). This warranty is valid only in the United States and Canada. Customer’s sole remedy and CCM’s sole liability for a breach of this Device limited warranty is to repair or replace the Device with a new or factory-recertified Device. No more than three (3) replacements of the Device are allowed. Customer must notify CCM of the breach of warranty within 5 days of the expiration of the Warranty Period, and CCM requires materially defective Devices to be returned to CCM for warranty replacement. THIS warranty DOES NOT APPLY IF THE DEVICE (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS DEVICE; (B) IS PLUGGED DIRECTLY INTO A WALL OUTLET WITHOUT SURGE PROTECTION; (C) IS USED FOR ANY UNAPPROVED COMMERCIAL PURPOSE, INCLUDING BUT NOT LIMITED TO STRIP CLUBS, KARAOKE, LIVE MUSIC, AND BY DISC JOCKEYS; (D) IS MODIFIED OR TAMPERED WITH; (E) IS LOADED WITH OR CONFIGURED WITH ANYTHING OTHER THAN THE NATIVE FIRMWARE, CCM SOFTWARE, AND ROYALTY FREE MUSIC; (F) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (G) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED. CCM DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE AND FITNESS FOR A PARTICULAR PURPOSE; OR (H) WAS PURCHASED FROM AN ENTITY OTHER THAN CCM OR A CCM-AUTHORIZED RESELLER.
HOW TO EXERCISE LIMITED WARRANTY.
If Purchased from CCM: Customer must contact CCM Support to troubleshoot and verify warranty eligibility by using a method described at https://help.cloudcovermusic.com/en/articles/3370269-cloud-cover-music-customer-support-policy. Upon verifying eligibility, CCM shall ship a replacement Device to Customer, as well as instructions and a shipping label for return of the defective Device. CCM shall invoice Customer for any replacement Device and associated freight, shipping and handling costs in the event that the defective Device is not returned to CCM.
If Purchased from an Authorized Reseller: Customer must contact the authorized reseller to verify eligibility and obtain instructions for exercising warranty.
A printed copy of this warranty is included with the CloudBox, however, if you would prefer a hard copy be sent in the mail (US and Canada only) then please complete the information below: