Becoming a veterinarian and owning your own business may have been a lifelong dream that began when you were a small child, caring for your hamsters, turtles, and fish. Little did you know that it would cost you a great deal of money to make your dream come true.
According to the College of Veterinary Medicine at the University of Minnesota, the average student accrues $144,500 in student loan debt on the path to becoming a veterinarian. That debt is about double the starting salary for a veterinarian.
One way to ensure that you have a good return on that educational investment is to attract and retain as many clients as you can. Attracting these clients can mean using social media, renting billboards, sending out email messages, and more. But retaining clients means providing an exceptional experience. Music can make that happen.
Music and Your Customers
As much as your customers might want to walk in and walk out of your office as quickly as possible, a wait is an integral part of providing exceptional service. According to DVM 360, cats need between 10 and 15 minutes to acclimate to an office and feel calm enough for an exam. Dogs need about 5 minutes.
Skipping past this wait time could mean dealing with animals that are upset or stressed, and that could make their owners also feel upset and stressed. Letting the animals relax could help you smooth introductions and move through even awkward testing just a bit easier.
While animals might need to wait, humans might dislike that idea. With each moment that ticks by, they could be thinking about the other activities they could tackle if only they could get out of your office and back to real life.
Playing music could help to soothe that wait time. That remains true whether the animal enjoys the music or not.
In a study published by the Journal of the American Veterinary Medical Association, researchers played music in the waiting room of a veterinary hospital and asked owners to rate the behavior of their dogs. While the dog's behavior didn't seem to change, the owners exposed to music had higher satisfaction scores. They seemed to enjoy the visit a little more with a musical backdrop.
Music can help to soothe and calm anxious pet owners, and music can help to mask some of the loud noises that come with veterinary care. Crying kittens, barking dogs, and yelping puppies are a little easier to deal with when there is a musical soundtrack to focus on.
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Music and Your Clients
In 2015, the American Animal Hospital Association released research concerning client retention. They found that a key way veterinarians can bond with their clients was to reduce or minimize the stress experienced during routine checkups. We have demonstrated that playing music can help people to feel more relaxed while they are sitting in an office environment. Music might also help animals to respond in a similar way.
Animals can pick up on human signals of distress, including:
- Talking too loudly
When a pet's person is upset, the pet grows upset as well. Reducing stress during an office visit starts by reducing the stress pet parents feel. But there is some evidence that suggests that animals can also benefit from music.
Animals hear in slightly different ways when compared to humans. In fact, a researcher from the University of Wisconsin tells PBS Newshour that cats prefer music that includes purring and other animal-like noises over music that we enjoy as a human species.
Even so, animals are likely exposed to music within the home on a regular basis. Their owners might play music for personal enjoyment, and those people might even leave the radio playing while they are away to soothe pet worries.
Those noises might seem familiar to a pet, and that could reduce a sense of worry and distress about an unfamiliar environment.
Playing music can also help you to brand your organization as a pet-friendly space for healing. Consumers who play music for pets at home might notice that you play music for the pets in the office, and that could help them see that you are also worried about their pets’ stress. In a moment, you have expressed a brand promise that could be quite valuable to your clients.
Getting Started with Music
Your top job as a veterinarian is to communicate with pet parents. In fact, in a study published in the Hungarian Veterinary Archive, researchers found that client satisfaction scores are deeply influenced by a veterinarian's ability to communicate clearly.
The music you play should not impede your ability to communicate. That means you won't want to play music with distracting lyrics, loud beats, or dissonant chords. The music you play should be quiet, soothing, and subtle. Some veterinarians play classical music in their offices, and others stick with a smooth jazz format. Either could be a good choice for you.
In addition, you will need to ensure that you have a legal right to play the music you have chosen. Recorded music is protected by copyright law, and each time you play music within a business, you are subject to that law.
We can help. At Cloud Cover Music, we have songs that are appropriate for your industry. We have copyright agreements for those songs, and the music is available for one low fee. Connecting with us means playing the music that is right for you, without worrying about breaking copyright law. Contact us and we can tell you more about what we offer and how it works.
- The High Cost of a Veterinary Degree. (December 2016). University of Minnesota, College of Veterinary Medicine.
- From Fearful to Fear Free Veterinary Visits. (August 2014). DVM 360.
- Effect of Different Types of Classical Music Played at a Veterinary Hospital on Dog Behavior and Owner Satisfaction. (July 2017). Journal of the American Veterinary Medical Association.
- Key Findings About Client Retention Revealed in AAHA State of the Industry 2015. (March 2015). American Animal Hospital Association.
- Cats Don't Like Human Music: Play Them This Instead. (March 2015). PBS Newshour.
- Veterinarian Communication and Its Impact on Dog and Cat Owners' Satisfaction with Care, Trust, Compliance and the Veterinary Care a Pet Receives. (2015). Hungarian Veterinary Archive.