You can cancel Mood Media at any point and go with a different music streaming provider for your business.

One of the main reasons people cancel their current streaming music provider is cost. Often, other providers can offer a better value or additional features that your current provider does not. You may also have compatibility issues with your current system or business in general.

Music streaming providers offer a variety of features and services, and each business or industry can benefit from different ones. If you have a small business, for example, you may not need all the same services a larger one does.

When Mood Media is no longer the best fit for your business, you can cancel it, choose a new provider, and sign up with them.

Step-by-Step Instructions on Canceling

To cancel or pause an active subscription with Mood Media, follow these steps:

  1. Dial (800) 345-5000 to speak with a Client Satisfaction Representative
  2. Press 2 for Billing or Account Information
  3. Let the representative know you would like to cancel your subscription.

To use the Live Chat feature and work with a team member click here.

What to Do Once You Cancel?

If you cancel within 30 days of your media player being shipped, you can send it back in like-new, working condition for a refund. You will be responsible for the shipping.

After you cancel the Mood Media subscription, you will no longer have access to the streaming service, and you will need to disconnect it from your business.

In order to keep playing licensed music, you will need to choose a new provider and sign up for a different music streaming provider for business.

Options for Other Music for Business Providers & How to Sign Up

These are other top providers for music streaming for businesses:

Cloud Cover Music

Cloud Cover Music has strong reviews, and they handle all the licensing of music for you. You have the ability to customize your mixes, schedule your playlists, and choose exactly which features you need, with the choice of one of four different plans starting as low as $17.95 per month.

To test out Cloud Cover Music, you can try a 14-Day free trial of the plan that best suits your business needs. Once the trial ends, you can opt to continue and subscribe by confirming your choice of plan and entering your payment information.


Rockbot gets strong reviews with a large selection of licensed music, the ability to schedule your playlists, automatic updates, a balanced system that learns your tastes and adapts, and plans starting as low as $24.99 per month.

To sign up, Rockbot offers a 7-day free trial that you can sign up for by entering your first and last name, business name, email, and phone number. They also offer a free consultation for your business. Once you submit your information, Rockbot will contact you to explain your options and help you set up your subscription.

Soundtrack Your Brand

This company offers one of the largest selections of licensed music, the ability to manage what you can play and when, centralized control, flexible options, a seamless consumer experience based on reviews, and several options to choose from with a variety of business tools and features. Plans start at $35 per month per zone.

Soundtrack Your Brand has the option for a 14-Day free trial when you sign up with your Google account or email. Their sales department can also help sign you up.


Most Common Reasons for Switching Music Streaming Services in the United States as of March 2018. (January 2021). Statista.

Client Service Request. Mood Media.

Smarter Media for Your Business. Rockbot.

Start a Free 7 Day Trial of Rockbot Music at Your Business. Rockbot.

More Music You Love. Rockbot.

Background Music for Businesses that Want it All. Soundtrack Your Brand.

Sign Up for Free. Soundtrack Your Brand.

Soundtrack Enterprise. Soundtrack Your Brand.

Music That Matches Your Business Goals. Cloud Cover Media.

Choose a Plan That’s Right for Your Business. Cloud Cover Media.