Technical Considerations: How to Control All Locations From One Screen

What's one concern that keeps chief information officers (CIOs) awake at night? According to CIO Insight, that concern involves skills shortages. CIOs believe they cannot find the people they need to do the work that must get done.

If CIOs have worries about technology, it's no wonder that small business owners can feel overwhelmed about the products and services they use. You may be forced to set up and maintain very technical products all on your own without any kind of IT support.

Consider music. If you're running a business with multiple locations, you may need the ability to both set up and control the music that is played in each location. Since your time is limited, you may not be able to go to each location to set up the music by hand.

The solution: a technologically advanced program that allows you to control the music and messages in all of your locations, from one screen you can access anywhere. That program should be sophisticated, so you can do what must be done. But it should also be simple, so you can work with it no matter your technological background.

This is just the kind of solution we offer at Cloud Cover Music. Here's how it works.

Get the Control You Need

Our program is cloud based, meaning that you can access it from any device that can connect to the internet. You can run our program off your phone, your tablet, or your computer. It's really your choice.

When we set up your program, you will tell us who should have administrative access to your program. Someone with this access will be able to:

• Add locations.
• Select music.
• Add messages.
• Turn off music.
• Turn volume up and down.
• Create schedules.
• Do so much more.

You can give this high-level access to other members of your team just to spread out your workload. Or you can keep this kind of access to yourself, so you will have total control of the music played in your business.

Add Locations to Your Dashboard

With your administrative panel setup, you can add all of your locations. To do that, you'll need the following information for each location:

• Location name
• Email address
• Physical address
• Time zone
• Contact information

You'll create a user name and password for each location. Each location will have its own subscription.

Connect Your Locations to Your Stream

With all of your locations added, it's time to connect each location to your dashboard. That means you'll need to use those location logins. Your staff working within each location can help you with this step.

First, ask your employees to ensure that the device they're using is connected to the sound system you have selected. For example, you may have a computer or tablet dedicated to your Cloud Cover Music account at each location, so you can ensure that a ringing phone won't result in a skip in the music. Your employees should turn that dedicated device on and make sure it is connected to sound.

Next, your employees can use the username and password to log into your Cloud Cover Music Account. Once they log in, they will be provided with a pop-up that asks whether or not the device should be activated. They should click "OK."

The music should start playing immediately.

Watch the Results in Real Time

While you won't be there to hear the music filling the air, you will have the ability to keep tabs on how well your new system is working.

On the "locations" screen, you'll see a list of all of the locations you have entered. You'll see, at a glance, what stations are playing at each location. If a location is not playing any music at all, you'll see a notification about that. And if you are using messaging services, you'll be able to see whether or not your messages are playing for your customers.

Our dashboard also offers you an alert if one of your locations is experiencing a connectivity issue. That alert can prompt you to contact your local service provider to get the issue fixed quickly, so your customers can hear the music they expect. Those alerts can also help you spring into action if an employee at one of your locations has made a mistake that impacts your connection.

Change the Sound Quickly

Imagine that you've heard feedback from customers about a specific set of sounds that they never want to hear again. You can change the playlist at all of your locations from one dashboard. Select the location and change the playlist. The sound will change when the current song is over and the next one begins. You can change the track in just one location, or you can change each location.

No Technical Expertise Required

Our products were made for small business owners that may, or may not, understand a great deal about computer programming. As a result, our products offer a great deal of power and sophistication, but they do not require an advanced degree.

You can log into the program and make changes very quickly without writing one single line of code. If you're not certain how something works or how to change it, you can contact our customer support team at any time, and we will provide you with the answers you need.

Let's Get Started

We offer this power at a price you can afford. We'd like to show you how our tools work and offer you a discount on your subscription. Try our products for a few weeks, and if you're not satisfied, you can cancel at any point. We think you'll be thrilled with what we can do for you. Contact us at sales@cloudcovermusic.com.

Sources

• Top 10 Management Concerns of CIOs. (October 2007). CIO Insight.