Thank you for your interest in working at Cloud Cover Music. We are a fun loving, hard working crew that are passionate about the impact music has on peoples lives.
We are all about having a positive experience both by picking the matching music for a business environment, but also by delivering the best, simple to use products and greatest service in the industry.
We currently have the following position open: Director of Customer Success
Job Title: Customer Success Director
Location: El Segundo, CA.
Job type: Full Time
Cloud Cover Music (CCM) is a rapidly growing B2B background audio (music!) solutions provider. Because we are in the business of ‘matching our music solutions to customer business goals’, we believe that our success is 100% dependent on the success of our customers. Consequently, we don’t want our customers to be merely satisfied. We haven’t done our job until our customers are wildly successful making better business decisions with data, music and promotional messages. We are looking for a Customer Success Director (CSD) who will lead the teams making this a reality for our customers.
We compete in an exciting, fast-paced, industry that is fun and rewarding (music!). The team is comprised of bright, challenge loving, diverse people. In our non-hierarchical environment, everyone is a key team member and personal learning and customer satisfaction are paramount! We are looking for a self-driven, do what it takes, individual with a driven personality who enjoys a fast-paced, fun and supportive environment.
The CSD is a central hub position at Cloud Cover Music responsible for leading the post-sales efforts in managing all self-serve (via Internet), SMB and increasingly Enterprise accounts including: trial engagement and conversion, on-boarding (including Enterprise rollout), retention, reporting and upselling.
As the leader of the Customer Success Team, the company’s primary point of customer contact, the CSD will train and manage team members as ‘product experts’ that can speak intelligently on the value and usage of each part of the CCM platform. Your teams will drive high levels of product engagement/adoption (from trial) and ensure customers realize full, ongoing value from their investment.
Competitive Salary: Up to $95K/year • Medical, Dental, Vision Coverage • PTO • Remote work• Flex Hours • Stock Options • Brand new office overlooking LAX in El Segundo tower
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Please email resumes or questions to: email@example.com